Shipping policy

Every Kelvyx piece is made to order, so shipping works a little differently to buying off the shelf. Here’s exactly what to expect, from checkout to your door.

1. Production Time

Once your order is placed, it goes straight into production. As each piece is individually cut, printed, or finished to order, please allow 2–5 business days for production before dispatch. Most pieces are ready well within this window, but some items — particularly detailed or knitted pieces — may take toward the upper end, especially during high-demand periods such as a new collection launch.

Pieces with multiple print placements or embroidery may take toward the upper end of this window.

We don’t count weekends or UK bank holidays as production days, so an order placed on a Friday will typically begin production the following Monday.

You’ll receive a dispatch confirmation email as soon as your order leaves us, along with tracking information where applicable.

2. UK Delivery

Standard -  Estimated delivery: 1-5 working days after dispatch (occasionally longer during exceptionally busy periods)   

Tracked / Next Working Day - Estimated delivery Next working day after dispatch, fully tracked door to door, where available for your item

Shipping cost is calculated automatically at checkout based on your order and delivery address, so you’ll always see the exact cost before you pay.

3. International Delivery

We ship to most countries worldwide. Delivery times vary by destination and the service selected at checkout. 

Standard international - Estimated delivery Typically 5–12 business days, occasionally up to 15 depending on destination and customs

Express international - Estimated delivery 1-3 days after dispatch, where available              

As with UK orders, your exact shipping cost is calculated and shown at checkout based on your delivery destination — there’s no guesswork or hidden fees added later.

Customs & import charges: for orders outside the UK, your country’s customs authority may apply import duties, taxes, or administration fees on arrival. These are outside our control and are your responsibility as the recipient. Orders to the UK, EU, and Canada typically have duties and taxes handled upfront, so what you pay at checkout is what you pay in full — for all other destinations, we’d recommend checking your local customs guidance before ordering if you’re unsure.

Countries we’re unable to ship to: due to carrier and legal restrictions, we’re currently unable to deliver to Russia, Belarus, Cuba, Iran, Syria, North Korea, Venezuela, the Gaza Strip region of Palestine, and the Crimea, Donetsk, and Luhansk regions of Ukraine. This list reflects current international shipping restrictions and may change without notice.

4. Multiple Parcels

Because different pieces in a collection are sometimes produced using different specialist techniques or finishing processes, an order containing more than one item may occasionally arrive in separate parcels, at slightly different times. If this applies to your order, each parcel will have its own dispatch confirmation and tracking information, and there’s no additional cost to you for this.

5. Order Tracking

Once dispatched, you’ll receive an email with tracking details wherever a tracked service has been used. If you haven’t received a dispatch notification within the production window above, please check your spam folder before contacting us.

6. Delays

Occasionally, factors outside our control — courier disruption, customs processing, adverse weather, or exceptionally high order volume — can extend the timeframes above. If your order is taking noticeably longer than expected, get in touch and we’ll look into it for you.

If your delivery address falls within a region we’re unable to ship to, we’ll contact you directly to arrange a refund or an alternative address, rather than attempting dispatch.

Please also see our Lost in Post policy for what happens if a parcel doesn’t arrive within a reasonable window.

7. Incorrect Address

Please double-check your delivery address at checkout. We’re not able to take responsibility for delays or non-delivery caused by an incorrect address provided by the customer, and re-delivery to a corrected address may incur an additional charge.

8. Contact Us

Questions about a specific order’s shipping status? Email us at hello@kelvyx.co.uk with your order number and we’ll look into it for you.

Last updated: 17/08/2026 — Kelvyx Limited (17390398)